Shipping & Return Policy

Shipping

 I aim to get your parcel to US addresses within fourteen working days from your purchase . If you require faster delivery or delivery to other parts of the world then feel free to email me and I will get back to you as quickly as possible to accommodate your needs or answer any queries.

 

Easy Returns & Exchanges

For your peace of mind I offer a five day cooling off period. I want everyone who buys a piece of my art to be completely satisfied and to be able to make a purchase without worry. Once you have received the work you have five days to live with it to make sure it is the piece for you.

If the artwork has been damaged during shipping  please keep all packaging and refer to my full returns policy below for further details. I aim for your experience of working with me to be as smooth and positive as possible.

If you experience any problems at all regarding your order please email me at

zon@zontopia.com  and I will be happy to help.

Thank you.
 

Full Returns Policy

Original Artwork Return Policy

Please unpack carefully and retain all packaging until you have decided that you are happy with your purchase.

From the time you receive your original artwork, you have five (5) days to decide whether to keep the work or return the artwork in its original condition for a refund. 

We also require all returned artwork to be shipped out by the buyer within three (3) days after confirming with us that the work will be returned. So, if you receive artwork you’ve purchased from me and are not fully satisfied, you have: 

Five (5) days to contact us about your intent to return the work

Three (3) days from the day you contacted us to ship out the artwork. ***Do not ship the artwork before contacting us.***

If you do not notify us of your intent to return the work within 5 days of or you do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund. (Some exceptions will apply. Please contact us for an assessment of your specific situation.)

 

How to Return an Original, Undamaged Work

Step 1 – Within five (5) days of your merchandise delivery date, please contact our email support at zon@zontopia.com to give us your order information and the reason for wanting to return the work.


Step 2 – Repackage the artwork using the original packaging materials. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing similar acid free packaging materials to send the artwork back safely and securely to the artist. Please contact me for advice if needed.

Step 3 – Email zon@zontopia.com  to complete the return process.


Once the piece safely reaches the me back, I will process your return and the amount owed will be refunded to your original source of payment in the same currency (minus shipping costs and international customs fees, if any). Damaged art work caused by improper packaging will not be refunded.

Additional return information

Additional shipping fees may apply for international returns. 

 

What to Do If the Artwork Arrives Damaged

Step 1 – Within five (5) days of your merchandise delivery date, please email

zon@zontopia.com to give us your order information.

Step 2 - Save original packaging!

Step 3 - Take photos of damaged artwork and packaging. Please email these photos to zon@zontopia.com
Step 4 -  I will contact you to discuss next steps.

Frequently Asked Questions

Collapsible content

What is a brand style guide?

A business tool that combines visual and verbal elements to help your business establish identity though colors, brand voice, and usage.

How long will it take for me to get my new logo?

Between 2–3 weeks, depending on client communication & feedback. Rush services available

Do you offer print services?

Yes! We can print your new logo/design on anything from posters, business cards, banners, apparel, car wraps, etc. 30 years in the business

Do you offer apparel fulfillment services?

Yes! I offer apparel fulfillment through my own services, or setting up a dropshipping fulfillment service for you. 

Do you offer payment plans?

Yes. A 50% deposit is due before any project begins, with the remaining 50% to be paid at the time of project completion. Payment plans are available upon request. The remaining balance will need to be paid before you receive your final designs. 

What if I don’t like my design?

We are committed to working with you until you are satisfied with the final design. (Just don’t be an a**hole)

Are the printing services included in the bundle price?

No. Printing services are quoted separately and are not included in the design pricing 

Will I have ownership of my logo & designs?

Yes! You will have all rights to your final logo and designs. You will have all digital formats sent to you upon completion. (PNG JPG etc.)

Will I have access to the Original files?

You are not guaranteed the original file. The original AI file is available on a per-project basis. 

Do you offer discounts?

We take pride in providing quality work for passionate individuals with any budget. Let us know how we can help you achieve your vision! We can work with you to come up with a payment solution that works for you. Money is never the problem, only the solution! 

Got more questions

Email us directly and we will be in touch ASAP!